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TERMS & CONDITIONS

Cancellation Policy

Sessions cancelled by the customer, at short notice or missed for whatever reason (within 48 hours of start time) will require payment in full.

In the event that your trainer cancels a session with less than 48 hours notice, a new appointment will be arranged free of charge in lieu.

Your trainer reserves the right to cancel a session at short notice where he feels that safety may be compromised. e.g. due to adverse weather conditions. In this case a new appointment will be arranged as a replacement lesson at the earliest possible time to suit both customer and instructor.

It is your responsibility to check times and dates of sessions. Reminder texts will be sent to you by your instructor within 48 hours of start time.

Payments

Payment is required for all individual lessons/pretests and courses at time of booking.

Payment will be made securely online with your debit or credit card via our online store at

https://www.becomeadrivinginstructor.ie/store/

There will no surcharge for payments by debit or credit card. Payments are powered by Stripe. No card information is stored on this server. We are PCI Compliant and validate our compliance annually.

Licence Requirements

All Driving Instructor Training customers must have a valid Full Irish Driving Licence on their person when undertaking sessions.

Customer Vehicles

Customer vehicles must satisfy all legal requirements. They must be roadworthy, taxed and insured as appropriate with valid discs displayed as per current legislation. A valid NCT disc (if applicable) must also be displayed as per current legislation.

Your trainer will carry out vehicle checks prior to commencement of lessons to ensure legal compliance. Lack of legal compliance will result is cancellation of the lesson with full costs to customer.

Location

All training sessions will take place in North Dublin.

Complaints Procedures

Please bring any complaints that you may have to your instructor’s notice and he will endeavour to address the situation. In the event that you are not satisfied, you may then make reference to the regulator of Approved Driving Instructors in Ireland (The RSA) who will consider the matter and advise accordingly.

Refund Policy

Refunds

Refunds for prepaid services that have not been delivered may be made in exceptional circumstances and will be at the discretion of Colm Branigan. If services have already been rendered, a partial refund may be made. In this case, a deduction will be made for the hours of training already delivered. The amount of the deduction will be determined by the prevailing hourly charge rate at time of refund. Requests for refunds will need to be made in writing (See “Contacting Us” section below). Refunds will not be made for expired gift vouchers, for ADI Study Packs or for any other books, written works or aids purchased.

Contacting us

If you have any questions about this policy, the practices of this site, or your dealings with this site, please contact us at:

Colm Branigan, 71 Brookdale Lawns, Rivervalley, Swords, Co. Dublin. Ireland 00353876324006 colmbranigan@gmail.com

This document was last updated on September 23rd, 2018.